Below are the likely possibilities that can prevent synchronization with the portal. Rest assured your data is safe. 2nd Sight apps have backups on the device.
- The device is not connected to WiFi or cellular. (Google search will have no results)
- The device is registered to the wrong account. (Usually only happens with multiple accounts)
- The Customer ID and Secret were entered incorrectly. (The app will not have tasks and lists)
- The unit ID is incorrect. (Data will not upload)